Job Description

Job Description

Job Description

This position will be responsible for performing duties to ensure the safety and security of guests and employees, protect Holiday Inn Club Vacations, and maximize the amount of safety and security provided for guests and employees while serving as a deterrent to crime and violations of company policy. Security Officers serve as first responders to any guest or employee injury and/or accident and play an integral role in curtailing workplace injuries. This high guest contact position requires an approachable, friendly, and polished demeanor with a guest-focused mindset.

  COMPANY BENEFITS:

• Comprehensive Benefits: Medical, Dental, Vision & Prescription
• Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury, Life Insurance 
• HSA/FSA
• EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
• 401K with Company Match
• PTO
• Free Meal Per Day
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Company Appreciation Platforms & Innovation Contests
• Growth Opportunities & Stability
• Excellent Company Culture 

ESSENTIAL DUTIES AND TASKS:

• Greet guests warmly and offer advice and guidance regarding the resort. Security Officers will document all visitors entering the property. Additionally, Security Officers will ensure all visitors or guests receive directions on how to reach their intended destinations.
• Act as the first responder to all visitors, guests, and employee accidents on the property. Administer first aid and contact emergency services if required. Secure the First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
• Patrol the resort to ensure the safety and security of guests, employees, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards – manmade, technological, or natural – as outlined in the department's emergency response procedures.
• Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.

EDUCATION and/or EXPERIENCE

• Strong customer service background.
• 6 months or more of security-related experience with high guest contact.
• Two years of hotel or retail experience with high customer contact preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Obtain and maintain a current First Aid, CPR, and AED certificate as required and render this medical attention when needed.
• Valid driver’s license

QUALIFICATIONS

• Must be at least 21 years of age with a valid driver’s license and a minimum of 3 years of driving experience.
• Must meet company-required motor vehicle policy standards.
• Have a guest-focused posture and attitude.
• Be thoroughly familiar with the resort layout, activities, functions, fire, and emergency disaster procedures.
• Good verbal and written communication skills.
• Ability to work under pressure.
• Initiative and drive to maintain resort and Security Services department standards.
• Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.
• Strong knowledge of standard safety protocols.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

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