Job Description

Job Title

Key Responsibilities:

End-to-End Program Delivery & SLA Management

• Manage the end to end project management workflow.
• Able to complete project management tasks autonomously.
• Able to take responsibility for end to end project deliverables in accordance with SLAs.
• Ensure all projects are delivered on time as per customer SLA.
• Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines.
• Effectively balances and manages priorities across a variety of task types and customers.
• Responsiveness to internal and external comms within pre-defined SLAs.
• Responds quickly and efficiently to internal and external stakeholders.

Resource Strategy & Team Leadership

• Responsible for maintaining resources, core teams and pipeline to support project management work.
• Identifies resource requirements for production work.
• Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed.
• Manage linguist communication for all projects.
• Able to define and delegate admin work to PCs Interns.
• Train supporting resources on key production processes and methodology.

Quality, Risk, & Financial Assurance

• Responsible for CM, Quality and OTD KPIs.
• Manage quality at project level - including Review, Verification, QA, LQE.
• Manage quality complaints and feedback received from stakeholders.
• Risk analysis to identify risks, potential issues, plan to and mitigate them.
• Completes ongoing risk assessment and mitigation for all production areas.
• Escalates issues or problems to manager in an effective manner, along with proposed solutions.
• Raise Customer Support tickets for 100% of production blockers (Jira).
• Process and approves invoicing and payments.
• Provides insight to Strategist into revenue forecasts based on production volume.

Technical Execution & Process Governance

• Demonstrates a deep understanding of all production workflows and processes related to their accounts.
• Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices.
• Consistently follow correct protocols for tasks and accounts.
• Monitor and enforce adherence to correct production procedures.
• Develop and maintain process documentation related to their task load and the tasks delegated to other resources.
• Utilize systems and tools released by Production Enablement.
• Ensure all system admin, including data entry, is accurate.
• Perform file analysis and engages with Solutions team for support on file types.
• Creates and monitors linguistic assets (TM, Style Guides, reference material).

Skills and Experience:

• A Bachelor's degree, or equivalent; Master's degree preferred
• 2+ years of professional experience in a field similar or related to Localization Project Management
• Excellent client-facing and internal communication skills
• Solid organizational skills including meticulous attention to detail and multitasking skills
• Able to meet deadlines and work under pressure

AI is changing how the world communicates — and LILT is leading that transformation.

LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world.

Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.

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At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

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